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The Understanding by Design Guide to Creating High-Quality Units
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Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)
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Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal
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Global Economic History: A Very Short Introduction
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The Challenger Sale: Taking Control of the Customer Conversation
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At Home: A Short History of Private Life
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The Social Styles Handbook: Adapt Your Style to Win Trust (Wilson Learning Library)
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HBR's 10 Must Reads on Change Management (including featured article Leading Change, by John P. Kotter)
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Drive: The Surprising Truth About What Motivates Us
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The Checklist Manifesto: How to Get Things Right
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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
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The Thomas Sowell Reader
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Start with Why: How Great Leaders Inspire Everyone to Take Action
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Understanding Michael Porter: The Essential Guide to Competition and Strategy
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