before you schedule

minimum donation size

We require a minimum of 8 boxes/bags total for pickup.

This helps us keep pickups efficient and affordable while maximizing impact. For donations with less than 8 total boxes/bags we suggest dropping them at one of our containers or retail locations.

service area

We currently only offer pickups within the Commonwealth of Massachusetts and typically service areas within an hour (ish) of Boston.

We do offer some pickups on a case-by-case basis outside of our typical range a few times a year. Unsure if we serve your area? Feel free to email us before filling out our scheduler.

we can't enter your home

For liability reasons, our drivers are unable to enter private residences during donation pickups.

We can enter businesses and institutions, including offices, libraries, schools, storage facilities, and similar locations.

  • For home pickups: please place donations in a publicly accessible area, such as a porch, vestibule, curb, open garage, or driveway.
  • Live in an apartment building? We’re happy to pick up from a lobby or other common area that’s accessible at the time of pickup.

what we pickup vs. what we don't

✅ Clothing, shoes, accessories

✅ Books & media

✅ Small household goods

✅ Furniture that has been pre-approved

❌ Large appliances

❌ Broken, stained, or unusable items

❌ Furniture that has not been approved by our thrift team

Our Donation Guidelines

how to prepare your donation

If items are not prepared as outlined, our drivers may not be able to complete the pickup

  • Condition

    Items must be clean and gently used in order for us to accept.

  • Package/Containers

    Bagged or boxed. Boxes do not need to be taped closed. Containers do need to be liftable.

  • Place/Location

    Viewable/logical placement. Please include notes in your pickup request if unsure.

pickup logistics & day-of details

  • Pickup Timing

    Pickups take place within a window on your selected date.

    Our drivers follow an optimized route, so we’re unable to provide an exact arrival time.

  • Do I Need to Be Home?

    No — you do not need to be home.

    Please leave your donation in the approved, accessible pickup location you specified when scheduling.

  • Where to Place Donations

    For home pickups - donations must be placed in a publicly accessible area, such as a porch, curb, lobby, open garage, or designated common space.

    Please ensure items are clearly visible, safely accessible, and protected from weather when possible.

  • Building Access

    If your pickup is in an apartment or multi‑unit building, donations must be left in a lobby or common area.

    Our drivers are not able to wait for access or retrieve items from secured or private spaces.

  • Weather & Safety

    If Inclement weather is expected, we suggest placing items in a protected place and/or covering items placed outside.

    Pickups may be delayed or rescheduled in cases of severe weather or unsafe conditions.

  • Confirmation & Changes

    You’ll receive a confirmation email after scheduling your pickup.

    If you need to make changes or cancel, please use the instructions in your confirmation email as early as possible.

    You will receive a tax receipt to the same email address following pickup.

schedule your pickup

If your donation meets the guidelines outlined above, you can schedule your pickup using our online scheduler below.

Pickups are availability‑based and scheduled by route. Dates may fill quickly, and all pickups must meet our donation guidelines and minimums.

Schedule My Pickup

After submitting your request, you’ll receive a confirmation email with pickup details. Please be sure your donation is prepared and placed in the approved location by your scheduled pickup date.

Questions before scheduling? Visit our Donate Stuff page to explore drop‑off locations and other ways to give.