before you schedule
we can't enter your home
For liability reasons, our drivers cannot enter homes, apartments, basements, attics, or private areas. All donations must be placed in an accessible location before pickup
Single family homes, townhomes, condos:
> Please place donations in a publicly accessible area, such as a porch, vestibule, curb, open garage, or driveway.
Apartments:
> Please place donations in a 1st Floor lobby/other common area (such as a delivery or mail area) or outside for pickup.
We CAN enter businesses and institutions, including offices, libraries, schools, storage facilities, and similar locations.
minimum donation size
We require a minimum of 8 boxes/bags total for pickup.
This helps us keep pickups efficient and affordable while maximizing impact.
Have fewer than 8 boxes/bags? Please drop them at one of our containers or retail locations.
what we pickup vs. what we don't
✅ Clothing, shoes, accessories
✅ Books & media
✅ Small household goods
✅ Furniture that has been pre-approved
❌ Large appliances
❌ Broken, stained, or unusable items
❌ Furniture that has not been approved by our thrift team
service area
We currently only offer pickups within the Commonwealth of Massachusetts and typically service areas within an hour (ish) of Boston.
We currently offer pickups within Massachusetts and typically within approximately one hour of Boston. If your address falls outside our service area, the scheduler will let you know.
schedule your pickup
prepare for your your donation pickup
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Furniture
Drivers are instructed to pickup PRE-APPROVED FURNITURE ONLY and are not able to enter your home to retrieve.
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Condition
Items must be clean and gently used in order for us to accept.
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Package/Containers
Bagged or boxed.
Boxes do not need to be taped closed, but do need to be liftable.
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Place/Location
Please include notes in your pickup request for drivers.
Important: Drivers may NOT enter your home or private space to retrieve donations .
donation pickup FAQ's
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Tax Receipts
You will automatically receive a tax receipt following your pickup. This will be emailed to the same address as your confirmation.
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Pickup Timing
Pickups take place within a window on your selected date, usually 10-3.
Our drivers follow an optimized route, so we’re unable to provide an exact arrival time.
On the morning of your pickup, we'll email you your route stop number and a contact number for urgent issues.
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Do I Need to Be Home?
No — you do not need to be home.
Please leave your donation in an approved, accessible pickup location.
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Where to Place Donations
For home pickups - donations must be placed in a publicly accessible area, such as a porch, curb, lobby, open garage, or designated common space.
Please ensure items are clearly visible, safely accessible, and protected from weather when possible.
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Building Access
If your pickup is in an apartment or multi‑unit building, donations must be left in a first floor lobby or common area - this includes furniture
Our drivers are not able to wait for access or retrieve items from secured or private spaces.
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Weather & Safety
If Inclement weather is expected, we suggest placing items in a protected place and/or covering items placed outside.
Pickups may be delayed or rescheduled in cases of severe weather or unsafe conditions.
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Confirmation & Changes
You’ll receive a confirmation email after scheduling your pickup and a reminder the day before.
If you need to make changes or cancel, please use the instructions in your confirmation email as early as possible.
