Refund policy
Thrift Store Purchases (In-Store)
1. Used & Thrifted Items
All sales of used, thrifted, vintage, and secondhand merchandise are final. No refunds, returns, store credits, or exchanges will be provided.
All thrifted merchandise is sold as-is and may show signs of prior use, wear, aging, alterations, imperfections, or other cosmetic or functional conditions consistent with secondhand goods.
Customers are responsible for carefully examining items before purchase. By completing a purchase, the customer acknowledges that they have had the opportunity to inspect the item and are accepting its current condition at the time of sale.
We are unable to offer refunds, exchanges, or credits for:
- Change of mind or buyer's remorse
- Fit, sizing, or style preferences
- Wear, defects, damage, discoloration, missing parts, odors, or imperfections that were visible or discoverable through reasonable inspection before purchase
- Items that no longer meet a customer's needs after purchase
Please inspect all items carefully before completing your purchase. Our team is happy to answer questions about an item's condition prior to sale.
2. New Books & New Merchandise
Unopened items sold in new condition may be returned or exchanged within 30 days of purchase with a receipt.
3. Oversize Item Hold Policy
24 hour hold for large items with approval. Items not picked up within 24 hours will be considered abandoned and returned to the sales floor.
No Refunds or Returns will be issued for unclaimed items. Extensions are not guaranteed and must be approved in advance by a site manager.
Website Purchases
Unopened Items sold in New Condition and returned within 30 days with receipt are eligible for a refund or exchange with a $4.99 flat rate return shipping fee and a 3% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@mtwyouth.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@mtwyouth.org.
1. Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
3. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How to Submit a return request
Click the "Request a Return" Link in our footer, or go use the link here to login to your account request a return.
1. Log in to your account:
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- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Gift Card Policy
Expiration Dates: As of 07/01/2026 all gift cards expire 7 years from the purchase date.
Gift Cards cannot be refunded or exchanged for cash.