More Than Words (MTW) seeks a Book Donations Manager (DM) to handle pick-up and delivery of donated books, CDs, DVDs and clothing from private homes, businesses, libraries, and community groups on a weekly basis in support of our two youth-run retail and online stores. The ideal candidate is a flexible, hard-working individual who is comfortable driving the MTW truck and/or MTW van in the Boston Metro area. This is a full-time salaried position.  MTW strongly encourages applications from individuals withprevioustruck/moving experience.

More Than Words (MTW) seeks an Associate Director of Retail reports to the Director of Business Operations, works in partnership with the Associate Directors of the Boston Site, supervises business staff, interns and additional staff when applicable, and serves as a role model and professional resource for youth. This position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.”

More Than Words (MTW) seeks a Case Manager - Youth Development (YDM) with experience working directly with high-risk youth and has a passion for working with young adults moving their lives forward through a social enterprise. The YDM supports youth, individually and in small groups, to set and achieve goals around education, employment and self-efficacy, to manage and navigate challenges as they transition to self-sufficiency and responsible adulthood and establishes performance standards as a basis for “compassionate accountability.”

As MTW is committed to using data to improve performance and results, the Case Manager - Youth Development is responsible for accurate and timely data tracking and for incorporating data inquiry as a critical learning tool to improve practice and programs. This position reports to the Associate Director of Youth Development.

The Business Training Manager is both the online shift manager and a coach for our youth. This position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.” Based on your previous experience and after intensive supported paid training, you will be managing and leading shifts as the Lead Manager on duty at your site within one month. We train you and you train, inspire, hold accountable and support your team. Previous experience in a retail setting, bookstore or ecommerce industry is preferred but not required. 

The Director of Career Services will lead the expanding Career Services and Pathways Department. This role will focus on building education and employment partnerships to support MTW young adults on their path to a living wage. The Director will also oversee innovative funding initiatives aimed at enhancing the economic mobility of MTW graduates. Reporting to the COO, the Director will work closely with Boston and Waltham Site Directors to create pathways for MTW graduates. The Director of Career Services role encompasses three key areas: 1)External Pathway Partnerships 2)Program Development, and 3)Career Services Department Leadership.

More Than Words (MTW) seeks a creative, results-oriented Mobile Business Training Manager (BTM) to coach and train young people in customer service, achieve revenue goals, and promote MTW's mission. The Mobile BTM will enhance customer engagement and support youth in learning customer service skills, inventory management, and professionalism through job coaching. This role involves accurate data tracking and using data to improve practices. Responsibilities include working with Operations and Business Development to grow the mobile retail and pop-up shop experience, teaching and training young people in customer service, building partnerships with companies and organizations to host pop-up shops, and collaborating with the adult and youth retail team to build brand awareness. This position reports to the Associate Director of Retail and is full-time, requiring a passion for working with young adults in a social enterprise setting.

More Than Words (MTW) seeks a Business Training Manager (BTM) who is both the online shift manager and a coach for our youth. The Business Training Manager position offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.” Based on your previous experience and after intensive supported paid training you will be managing and leading shifts as the lead Manager on duty at your site within one month. We train you and you train, inspire, hold accountable and support your team. Previous experience in a retail setting, bookstore or online industry preferred but not required.

More Than Words (MTW) seeks a Case Manager - Youth Development (YDM) with experience working directly with high-risk youth and has a passion for working with young adults moving their lives forward through a social enterprise. The YDM supports youth, individually and in small groups, to set and achieve goals around education, employment and self-efficacy, to manage and navigate challenges as they transition to self-sufficiency and responsible adulthood and establishes performance standards as a basis for “compassionate accountability.”

As MTW is committed to using data to improve performance and results, the Case Manager - Youth Development is responsible for accurate and timely data tracking and for incorporating data inquiry as a critical learning tool to improve practice and programs. This position reports to the Director of Youth Development.