Intentional Revolutions: A Seven-Point Strategy for Transforming Organizations (Jossey Bass Business and Management Series)

They then integrate behavioral and social science research in a more inclusive and practical way than ever before to identify seven leverage points for minimizing resistance: persuasive communication: create a new mission emphasizing a shift in values and behavior; participation: empower employees through increased involvement in various organizational processes; expectancy: act in ways that will motivate individuals to reach new levels of excellence; role modeling: set positive and inspirational examples through the actions of managers and leaders; structural rearrangements: create behavioral change by altering organizational structure, work design, or processes; extrinsic rewards: reinforce desired behavioral change by offering desirable rewards; and coercion: influence and control behavior at strategic points without creating increased resistance.